Online Service Portal | Ascent Business Systems

The Self-Serve Web Portal

AutomatedService's Online Service Portal (OSP) empowers your customers, subcontractors, and employees to access the information they need—anytime, anywhere. They can securely access, view, and manage service information in real time from a desktop, tablet, or smartphone.

Use real-time information to improve customer satisfaction, retention, and profitability with the OSP web portal.

OSP includes an easy-to-use display configurator, allowing you to set up and manage portal content, fonts, colors, borders, and more. No custom web development required.

How does OSP help me?

AutomatedService OSP is a self-service web application that gives authorized users access to mission-critical data from your back office system. Portals are configured to your specifications and assigned to individual authorized user logins. When a user logs in, OSP automatically displays the portal configured for their role.

Users can review current or past service history, submit service requests, track real-time notes and status updates, and download PDF copies of related documents. OSP also improves customer service by reducing response times for inquiries and service requests.

Auto-Service Job Processing

Customer-specific options can be turned on in OSP to allow your customer to place service calls that will immediately appear in your back office system. By allowing customers to place requests in their own words, you have a written record of their expectations with no room for misinterpretation or confusion. Customers who place requests via their personal portal will receive an automated e-mail with a detailed confirmation of their request. As a quality assurance process, OSP can be configured to send inbound job requests to a specific internal e-mail or group account. Utilize your back office resources to truly service your customer's needs rather than spending unnecessary time on phone tag, data entry, and processing routine service requests.