top of page

How to Choose the Right Enterprise Field Service Management Software for Your Company


Enterprise field service management software has become an increasingly important tool for companies looking to streamline their field operations, improve customer satisfaction, and increase productivity. However, with so many options available on the market, choosing the right software for your company can be a challenging task. In this article, we will discuss some important factors to consider when selecting an enterprise field service management software such as Ascent for your company.

Company size and complexity

The first item to consider is the size and complexity of your company to help determine the type of software you need. If you have a small to medium-sized company with relatively simple field operations, you might be able to get by with a basic software solution. However, if you have a larger or more complex organization or planning to grow to be a more complex organization, you may need a more robust solution with advanced features. Either way, you want a software that is able to meet your specific operational needs.

Let us help you with one of the biggest challenges you have faced with other software solutions and take back operational control and improve your profitability. Our AutomatedService solutions and services have been vetted by the most successful service organizations across the country for decades at a time after they initially partnered with us.

User requirements

Another important factor to consider is the user requirements of your company. What type of tasks will your field technicians be performing? What type of information will they need to access on the go? It is different for each industry. Make sure to choose a software solution that offers the right features and functionalities to meet the needs of your field technicians.

Ascent Solutions: Find a partner like Ascent that offers customized solutions and training for your team to ensure systems are followed and used to your advantage.

  • Superior workforce tools - Call Central manages workflows across all departments; keeps everyone on the same page.

  • Flexibility - all aspects of the system are configurable to meet your specific operating needs.

  • Provider knowledge - our team has over 30 years of service enterprise automation experience to help our customers get to where they want to go.

Mobile compatibility

With most field technicians working out of their vehicles, having accessible, on-the-go resources is crucial for business. It's important to choose a software solution that is mobile-compatible. This will allow field technicians to access the software from their tablets, regardless of their location. Mobile is going to revolutionize the way you do business in the field.

Ascent Solutions:

  • Simple user interface - makes transacting business easy, accurate, and efficient.

  • Mobile Features capable of meeting all needs: Tech's, Svc Managers, and Back Office.

  • Device-independent that connects your field workforce and back-office team in real-time.

Integration with existing systems

Find out if the software can be integrated with existing systems, such as your company's accounting software. This will help streamline your operations and improve data accuracy. Reduce paper stacks altogether!

Ascent Solutions:

  • Back office and field operations all operate within the same enterprise solution as one, optimizing transactional processing and integrity.

  • Single entry processing - field workforce activity flows to invoicing, job costing, service history, service contracts, purchasing, inventory, payables, and payroll (optional).

  • Available eco-system of 3rd party integrated systems and experts readily available to build out the best solution for you and your team.

Ease of use

The software should be easy to use for both field technicians and administrative staff. Making a switch between systems and software is a big change. Be confident in your choice and that everyone on your team from the office to the field can learn and understand the software. Choose a solution that offers a user-friendly interface and intuitive navigation.

Ascent Solutions:

  • Users work within a solution that functions under the same user interface, system-wide rules, and security.

  • Customizable user-specific or company-wide workflows, screens, and inquiries.

  • System structure makes it easy to find and manage current or historic activity, including your mobile workforce.


Finally, it's important to consider the cost of the software. While it's important to choose a solution that offers the features and functionalities you need, make sure to also consider your company's budget. Look for a software solution that offers a good balance between features and cost, plus additional value like implementation training and solid customer service.

Ascent Solutions:

  • Leveraging the knowledge of a 30-year implementation team will expedite your transition to a new solution while reducing implementation costs.

  • Cost of ownership is measured in many ways; low annual support costs, a solution that has the expandability to support a growing business needs, an investment that will last for years, or a solution that is quick and easy for users to learn. Whatever the need we have it covered!

In conclusion, choosing the right enterprise field service management software for your company requires careful consideration of a number of important factors. From company size and complexity to user requirements and cost, make sure to consider each of these factors when making your decision. By taking the time to choose the right software, you can help ensure that your company's field operations run smoothly and efficiently, while also improving customer satisfaction.

Have additional questions?

We specialize in consultation services and take the time to understand your needs to help make the best knowledgeable choice for your business.
We look forward to working with you in the future!

bottom of page