Online Service Portal | Ascent Business Systems

The Self-Serve Web Portal

AutomatedService's Online Service Portal (OSP) will empower your most important assets to self-service their own informational needs via the web! Customers, subcontractors, and the workforce will be able to securely access, view and transact service information in real-time from the convenience of their desktop, tablet, or smartphone. Utilize the power of information to increase customer satisfaction, retention, and profitability with the OSP web portal solution.

OSP comes with a simple-to-use web portal display configurator that will allow you to set up and easily maintain portals, portal information content, fonts, colors, borders, and more. No expensive web development is required!

How does OSP help me?

AutomatedService OSP is a self-service web application that provides secured users access to mission-critical information contained in your back office solution. Based on your needs, portals are configured and assigned to specific secured user logins. Upon login, OSP will automatically display the user’s appropriate portal type. This gives them the ability to view current or prior service history, enter service requests, view real-time service notes and statuses, and view or download PDF copies of electronic documents saved to their specific service history. OSP will also improve your customer service by minimizing customer waiting times for responses to their inquiries and service requests.

Auto-Service Job Processing

Customer-specific options can be turned on in OSP to allow your customer to place service calls that will immediately appear in your back office system. By allowing customers to place requests in their own words, you have a written record of their expectations with no room for misinterpretation or confusion. Customers who place requests via their personal portal will receive an automated e-mail with a detailed confirmation of their request. As a quality assurance process, OSP can be configured to send inbound job requests to a specific internal e-mail or group account. Utilize your back office resources to truly service your customer's needs rather than spending unnecessary time on phone tag, data entry, and processing routine service requests.