A dispatcher at a commercial HVAC contractor in the Southeast got a call from her own accounting department two Fridays ago, about a job that had closed four days earlier. Nobody could explain where the labor hours had gone. The technician swore he had logged everything—and indeed he had. It just hadn’t arrived. That kind of call is routine at commercial field service and construction companies running $30 million to $250 million in revenue on Sage 100, tired of being told a slicker mobile...

The cost of staying on legacy FSM software is higher than you think. See where the money goes, and why switching once more pays for itself.

It's 4:47 on a Friday afternoon. A technician at a commercial generator service company closes out a job on his tablet — labor logged, parts used, invoice generated. He drives to the next call. And the parts manager doesn't know five components left the truck. And the billing coordinator is waiting on a paper copy. And the accounting team won't see any of it until someone manually enters the data on Monday morning. And by then, the week is already wrong. That gap between what happened in the...