Field Service Tips and Information

Ascent Business Systems, Inc. is a leading provider of mobile software for the field service industry with over 25 years of experience helping small to medium sized businesses overcome operational inefficiencies. Ascent is currently in use by a wide range of businesses with revenues of $250,000 to $500,000,000 comprised of a multitude of service providers within the Trade, Technology and Capital Equipment industries. Ascent now services clients in every major service vertical and metro area in North America.

The Service Glossary: Windshield Time

Christopher Esselborn - Thursday, June 18, 2015


    The Field Service Glossary



    Key performance Indicators are measurements that evaluate how effectively an organization is achieving a particular activity or business objective. For our fifth installment, we discuss Windshield Time, a sometimes overlooked metric that can have a big impact on your bottom line.

    Week 5: Windshield Time

    How to Calculate: Collect the count for the number of travel time during a specific time period and divide that number by the total number of work orders within the same period to better understand your logistical efficiency. Service logistics greatly influence Windshield Time and can help reduce travel time when managed effectively.

    Quick Tip: Automation removes the next tech available versus the closest tech available mentality. By utilizing zones, dispatching and GPS you can greatly reduce travel time and give your company the ability to process more jobs.

    Ascent Business Systems is a Sage Development Partner with over 30 years experience developing service management solutions designed to work seamlessly with Sage accounting solutions. The Ascent product line provides clients with a wide range of world class service management tools, superb reporting capability and scalability for growing businesses. These products include AS Office for the back office, AS Mobile and the AS Cloud for your customers and workforce.

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