Field Service Tips and Information

Ascent Business Systems, Inc. is a leading provider of mobile software for the field service industry with over 25 years of experience helping small to medium sized businesses overcome operational inefficiencies. Ascent is currently in use by a wide range of businesses with revenues of $250,000 to $500,000,000 comprised of a multitude of service providers within the Trade, Technology and Capital Equipment industries. Ascent now services clients in every major service vertical and metro area in North America.

The Service Glossary: First Time Part Fill Rate

Christopher Esselborn - Wednesday, September 02, 2015

The Field Service Glossary

Earlier in this series, we covered First Time Fix Rate, one of the leading metrics in the service industry. Today, we are reviewing First Time Part Fill Rate, a number which provides greater insight into the impact your inventory management has on your ability to complete the job.


Week 8: First Time Part Fill Rate, Do your technicians have the right parts to get the job done? 


How to Calculate:  Add the total number of service calls for a given period (month) with parts transactions that did not require a return or repeat trip to complete. Divide that number by the total number of calls with parts transactions for the same time period to better understand what percentage of your service calls with parts transactions are completed in the first trip. Factors that affect First Time Part Fill Rate include improper truck and/or main office inventory stocking. After an understanding is gained into the First Time Fix rate, look for part usage patterns in your 'return/repeat' calls. 


Ascent Business Systems is a Sage 100 Development Partner with over 30 years experience developing service management solutions designed to work seamlessly with Sage accounting solutions. The Ascent product line provides clients with a wide range of world class service management tools, superb reporting capability and scalability for growing businesses. These products include AS Office for the back office, AS Mobile and AS Cloud for your customers and workforce.


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