This is the second installment in a series of short definitions for over 30 industry KPIs and how they are calculated. This particular KPI is very simple, but it is important to start with the basics. Over the upcoming weeks, the KPIs will become more complex, more meaningful and more beneficial.
Key performance Indicators are measurements that evaluate how effectively an organization is achieving a particular activity or business objective. To select the right KPIs for your business, you need to know your business goals and you need to understand how to measure your progress toward them.
Week 2: Average Daily Work Orders Completed per Tech
Definition: The total number of work orders closed by a technician per day.
How to Calculate: Collect the count for each separate technician and divide their total by the number of days (weekly, monthly, quarterly) to better understand technician productivity.
Ascent Business Systems is a Sage Development Partner with over 30 years experience developing service management solutions designed to work seamlessly with Sage accounting solutions. The Ascent product line provides clients with a wide range of world class service management tools, superb reporting capability and scalability for growing businesses. These products include AS Office for the back office, AS Mobile and the AS Cloud for your customers and workforce.