Field Service Tips and Information

Ascent Business Systems, Inc. is a leading provider of mobile software for the field service industry with over 25 years of experience helping small to medium sized businesses overcome operational inefficiencies. Ascent is currently in use by a wide range of businesses with revenues of $250,000 to $500,000,000 comprised of a multitude of service providers within the Trade, Technology and Capital Equipment industries. Ascent now services clients in every major service vertical and metro area in North America.

The Service Glossary: Average Time to Invoice

Christopher Esselborn - Wednesday, June 10, 2015


    The Field Service Glossary



    We have been focused on KPIs that demonstrate how your company performs during field operations, but this week, we’d like to highlight a KPI that is vital to your back office operations. By utilizing Average Time to Invoice, your company gains a greater understanding of how efficiently your service and office workforce perform in completing service call invoices.


    Week 4: Average Time to Invoice


    How to Calculate: Collect the count for each separate invoice.  For each invoice, collect the  number of days passed to bill (invoice date) a service job, once it is received back from the technician (service job complete date). Summarize the number of total number of days between service jobs completion and invoice date, and then divide your total by the number of invoices in your sample batch.  Factors that affect Average Time to Invoice include: customer service; service administration; service logistics; service ticket transcription and the service close out processing.


    Quick Tip: Automation will increase productivity while decreasing the amount of time to collection. Be aware of common bottlenecks associated with manual processes like document verification-installed equipment, labor rates,etc-and deciphering handwritten tickets. All of these factor into and affect your cash flow.


    Ascent Business Systems is a Sage Development Partner with over 30 years experience developing service management solutions designed to work seamlessly with Sage accounting solutions. The Ascent product line provides clients with a wide range of world class service management tools, superb reporting capability and scalability for growing businesses. These products include AS Office for the back office, AS Mobile and the AS Cloud for your customers and workforce.

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