Field Service Tips and Information

Ascent Business Systems, Inc. is a leading provider of mobile software for the field service industry with over 25 years of experience helping small to medium sized businesses overcome operational inefficiencies. Ascent is currently in use by a wide range of businesses with revenues of $250,000 to $500,000,000 comprised of a multitude of service providers within the Trade, Technology and Capital Equipment industries. Ascent now services clients in every major service vertical and metro area in North America.

The Service Glossary: Average Daily Work Orders Completed per Tech

Christopher Esselborn - Monday, April 20, 2015


    The Field Service Glossary

    This is the second installment in a series of short definitions for over 30 industry KPIs and how they are calculated. This particular KPI is very simple, but it is important to start with the basics. Over the upcoming weeks, the KPIs will become more complex, more meaningful and more beneficial.



    Key performance Indicators are measurements that evaluate how effectively an organization is achieving a particular activity or business objective. To select the right KPIs for your business, you need to know your business goals and you need to understand how to measure your progress toward them. 


    Week 2: Average Daily Work Orders Completed per Tech


    Definition: The total number of work orders closed by a technician per day.


    How to Calculate: Collect the count for each separate technician and divide their total by the number of days (weekly, monthly, quarterly) to better understand technician productivity. 


    Ascent Business Systems is a Sage Development Partner with over 30 years experience developing service management solutions designed to work seamlessly with Sage accounting solutions. The Ascent product line provides clients with a wide range of world class service management tools, superb reporting capability and scalability for growing businesses. These products include AS Office for the back office, AS Mobile and the AS Cloud for your customers and workforce.

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