Enterprise resource management (ERP) systems can help with product planning, accounting & several other business activities, but they can’t help improve customer satisfaction—only service technicians can do that. That’s because technicians see customers on a regular basis, face to face. They do much more than just repairs; they act as representatives for their business so it’s important to empower them with the right mobile tools to the job done right.
This fall, Ascent Business Systems is set to release a new version of the mobile service app, AS Mobile, that will allow techs to do just that and they’ll also have the ability to do so with or without an existing ERP system in place. AS Mobile ‘Stand Alone’ is set to feature the same robust set of service management tools; the ability to communicate work details, print paperlessly, video-conference colleagues, and accept payments directly from the field—all from within Microsoft Office Outlook.
Ascent Business Systems is a Sage Development Partner with over 30 years experience developing service management solutions designed to work seamlessly with Sage accounting solutions. The Ascent product line provides clients with a wide range of world class service management tools, superb reporting capability and scalability for growing businesses. These products include AS Office for the back office, AS Mobile and AS Cloud for your customers and workforce.