Field Service Tips and Information

Ascent Business Systems, Inc. is a leading provider of mobile software for the field service industry with over 25 years of experience helping small to medium sized businesses overcome operational inefficiencies. Ascent is currently in use by a wide range of businesses with revenues of $250,000 to $500,000,000 comprised of a multitude of service providers within the Trade, Technology and Capital Equipment industries. Ascent now services clients in every major service vertical and metro area in North America.

Software Maintenance Announcement:

Christopher Esselborn - Tuesday, May 12, 2015


 

simple and routine software maintenance is the key to to faster, smoother, and more stable, error - free operation. Unlike your car vehicle, however, computer software manuals don't typically come with a sound scheduled maintenance plan. Here are a few tips to keep your Sage 100 and AutomatedService software running at their best:

 

Perform Period End Processing:


Each of your modules have Setup Options that enable users to modify or verify history retention settings to purge old data during Period End Processing. However, many history items are not purged automatically - A/R Invoice History, A/P Payment History, etc - and must be purged manually, by selecting the appropriate purge utility which can be found in each module's unique utility menu.

 

Purge A/P, A/R and I/M Audit Files:

 

If you choose to turn on Audit flags in A/P, A/R or I/M Setup Options, remember to view and purge these audit reports periodically. It’s important because every time that a customer, vendor or item is added, changed or deleted, a new record is created within the file which can ultimately create a very large file--See below.

 

Ensure that Individual Files do not Exceed 2 Gigabyte Limit:

 

 

Data files in the Sage 100 environment have a size limit of 2 gigabytes and exceeding this can cause serious errors in the system. While some files in the system do create secondary-segmented-files to cope with growing file sizes, other files will not. AutomatedService files are especially vulnerable for users who maintain their entire history, from their initial setup to the present time. A client of ours, for example, kept over 13 years of (un)purged history which resulted in a transaction history file that exceeded the 2 gb maximum. Though we were able to help them find a solution, we stress the importance of proactive maintenance and the value of purging data that is older than 5 or 7 years.

 

If you need assistance managing your history, especially in AutomatedService, please contact us.  We are happy to help.

 

Ascent Business Systems is a Sage Development Partner with over 30 years experience developing service management solutions designed to work seamlessly with Sage accounting solutions. The Ascent product line provides clients with a wide range of world class service management tools, superb reporting capability and scalability for growing businesses. These products include AutomatedService for the back office, SvcForce Mobile and the cloud Online Service Portal (OSP) for your customers and workforce.

 

 

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