Key performance Indicators are measurements that evaluate how effectively an organization is achieving a particular activity or business objective. To select the right KPIs for your business, you need to know your business goals and you need to understand how to measure your progress toward them. This weekly installment will provide short definitions of over 30 service industry KPIs and how they are calculated. Some of the first KPIs are very simple, but we feel that it is important to start with the basics. As we move forward over the upcoming weeks ahead, the KPIs will become more meaningful and more beneficial.
Week 1: Number of Service Calls
Definition: The total number of service calls by service call type or profit center. Types of service calls include to measure: new business, break-fix service, non-agreement covered; agreement covered; preventive maintenance; inspection; warranty calls; and other.
How to Calculate: Collect the total count for each separate and applicable service. Subtotal service jobs by call type and period (Monthly, quarterly, annually) to better understand business cycles.
Ascent Business Systems is a Sage Development Partner with over 25 years experience developing service management solutions designed to work seamlessly with Sage accounting solutions. The Ascent product line provides clients with a wide range of world class service management tools, superb reporting capability and scalability for growing businesses. These products include AS Office for the back office, AS Mobile and AS Cloud for your customers and workforce.